Section 1
Ringway Ride Meet & Greet Terms & Conditions

Throughout this section 1, which relates solely to the booking of Ringway Ride Meet & Greet Parking Only, the terms “we”, “us” and “our” refer to Ringway Ride.

By purchasing Ringway Ride Meet & Greet Parking, you agree to be bound by the following terms and conditions. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page for changes.


1. Vehicles are always parked at the owner's risk.

2. We will not accept any liability for damage to vehicle glass under any circumstances.

3. No claim for damage can be considered unless the damage is brought to the attention of the driver upon collection of the vehicle.

4. We accept no liability for mechanical, structural and electrical failure of any part of a vehicle including windscreens, glass, tyres and in particular alloy wheels however caused. (This list is not exhaustive)

5. Vehicles must be taxed, road legal and comply with the Road Traffic Act 1988 for the duration of the booking from drop-off to pick-up. We will not be held liable for any incidents that occur as a result of the client's vehicle not being road legal or not complying with the Road Traffic Act 1988. We will refuse to accept vehicles not complying with these conditions, and no refund will be given.

6. We accept no liability for car keys, alarm fobs, house, office or any other keys left on the key ring.

7. In the event of a vehicle not starting whilst in our possession or a vehicle acquiring a puncture, or a mechanical failure or any other issue that prevents us from being able to return your vehicle we reserve the right to charge a fee for any time and / or costs incurred to get the vehicle returned.

8. In the event that we have to pick you up from a terminal building (where this service isn't included in the rate) due to a mechanical failure of your vehicle, we reserve the right to apply an additional charge for any associated costs that are incurred.

9. Customers are required to take a spare set of car keys with them on the drop-off date. The spare set of keys are required to be retained by the customer for the duration that the vehicle is parked with us.

10. During certain peak / busy periods or lengthy periods of stay, your car may be parked in an off-site secure compound which could be up to 15 miles away (one way), depending on which terminal you have dropped your vehicle off.

11. In the event that your vehicle needs to be repaired as result of our negligence, repair work must be carried out by our nominated supplier. Vehicle delivery and collection arrangements and costs are the responsibility of the customer. Authorisation for any works to be carried out by dealerships will not be granted, even in the event of the vehicle foregoing its warranty.

12. The internal condition of the car is not checked at any time so no responsibility is accepted for the interior condition of the vehicle.

13. No vehicles will be covered for theft, fire, flood damage (or any other intervening act of nature) whilst the vehicle is in the custody of Ringway Ride.

14. We will endeavour to deliver your vehicle back to you within 45 minutes of calling depending on traffic and weather conditions, etc.

15. We will not be liable for any minor scratches or dents which may not be possible to identify in confined areas and certain weather or light conditions.

16. We will not be responsible for any chips or broken glass to the vehicle under any circumstances.

17. We will not be responsible for any valuables left in the vehicle. All valuable items must be removed from the vehicle prior to drop-off.

18. We will not be responsible for any discolouration of paintwork, dents or scratches that may become visible after a car wash / valet or after severe weather conditions.

19. During busy periods vehicles may be moved between compounds for part of the duration of your stay. This will be carried out by fully insured drivers, additional mileage should be expected. Overflow compounds are secure, but may not hold the Park Mark award.

20. We may not accept long wheelbase vehicles, camper-vans or vehicles with over 9 seats due to the size and/or insurance restrictions. Your confirmed booking with such vehicles is subject to our acceptance and may incur a charge (which could be double the fee). We do not accept any liability for any booking not accepted for this reason.

21. We will take reasonable care of your vehicle for the time you have booked/ paid for, starting from when you give us the keys to your vehicle.

22. Cancellations can only be accepted at our discretion and are subject to a 50% surcharge. Please email support@ancilliready.com if you need to cancel. Verbal cancellations cannot be accepted.

23. Amendments to your booking can be accepted. Please email support@ancilliready.com to amend your booking. Verbal amendments cannot be accepted.

24. We will only be held responsible where it can be proven that we are at fault, or have been negligent. We are not responsible for any damage or loss caused by third parties.

25. Our vehicle inspection sheet is not an exhaustive list of all existing damage or imperfections. When you arrive at the airport, please take your own photographs of your vehicle. Where we dispute damage, we will require you to produce dated, clear photographic evidence of the area where the alleged damage has occurred, before your vehicle entered our care. The photographs must show the vehicle located within the drop off area at the airport. Where photographic evidence is not provided, no claim will be taken forward. Our terms and conditions still apply even if you do not sign the vehicle inspection sheet.

26. If you return later than the date booked and paid for, additional days parking will be charged for at £10 per day, payable by cash to the driver. If payment is not made, we reserve the right to not release the vehicle from our care.

27. Any vehicles not claimed for at the end of the booking date will be considered to be abandoned. If your vehicle is unclaimed beyond three months, Ringway Ride will dispose of your vehicle and will serve notice on you to this effect in accordance with the requirements of the Torts (Interference with Goods) Act 1977. The proceeds of sale will be retained by us.

28. Airport access and exit fees are not included in our prices and are £4 on arrival and departure.

29. You must tell us about any vehicle immobiliser, black box, automatic security feature or modification for a disability.

30. A height restriction of 2M (6 ft. 6 inches) applies to all multi-storey car parks and to some of the drop off areas. Please inform your driver when you call if your vehicle is over height.

31. You will be asked to provide the details of your return flight, including your return time. If the information you provide is incorrect there may be an unspecified delay in returning your vehicle.

32. Where CCTV cameras are installed in our car parks they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. CCTV is kept for between 2-30 days depending on the setting that we deem most suitable at any given time.

33. We will not be responsible for:

  • Matters that are covered by your car, holiday or any other insurance. Please contact your insurance provider in the first instance.
  • Events outside our control or events you have not arranged insurance cover for or have insurance excesses for.
  • Any damage/ loss as a result of the weather, terrorism, catastrophe or criminal activity.
  • We do not accept any responsibility or liability for delays to its services as a result of circumstances beyond its control including (but not limited to) traffic congestion, road accidents, flight delays, security alerts, and severe weather conditions.



Section 2
Ancilliready - Terms and Conditions

Throughout this section 2, which relates to any booking, other than those of Ringway Ride Meet & Greet Parking Only, the terms “we”, “us” and “our” refer to Ancilliready.

Ancilliready - Terms and Conditions

Ancilliready aims to take the stress out of your airport travel.

By booking with Ancilliready you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

AIRPORT PARKING

1.0 Before You Make a Parking Booking

We endeavour to provide you with as much relevant and accurate information as possible about each parking option available. We deal with over 400 car parks nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.

Ancilliready acts as an Agent for the carefully selected car parks featured on the website. Your parking contract will be with the individual car park and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (Full details of each car park’s Terms & Conditions are available from the individual car park).

2.0 Making Your Parking Booking

Ancilliready has developed this website to make booking a very simple process. If you encounter any problems, please email  support@ancilliready.com

Prices

Ancilliready offers amazing deals for airport parking. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee of £1.99 to be paid at the time of booking
  • Some car parks require a minimum number of days stay. If you wish to stay for less than this period the minimum stay duration cost is payable
  • All daily parking prices displayed on the website may vary according to the date and length of your stay
  • Please check the parking product for any additional surcharges before you book. Surcharges are paid directly to the car park and are not reflected in our displayed/advertised prices
  • Not all car parks can cater for unusually wide or high-sided vehicles, so there may be an extra charge for these. Please check before you book
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Ancilliready and not the car park directly. Each car park may also have their own cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable and no refund is eligible - this is clearly stated at the time of booking.

To cancel a booking please send an e-mail to  support@ancilliready.com quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your arrival time and you have not booked a non-amendable product).

Refunds:

  • No refunds are eligible for part stays
  • All booking fees are non-refundable
  • Non-amendable products are not eligible for a refund

Refund Notice Periods:

In order to claim a refund all car parks require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:

  • Manchester SkyPark Indoor - 14 days notice
  • Edinburgh Flying Scot - 14 days notice
  • Edinburgh Low Cost Park & Ride - 14 days notice
  • Edinburgh Park & Fly, Park & Ride/Meet & Greet - 14 days
  • Non-amendable products are not eligible for a refund

Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.

Parking Booking Amendments
Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at support@ancilliready.com quoting your booking reference number. Please note: Non-amendable products can not be amended.

Parking Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park. Please note: Non-amendable products can not be cancelled or amended at any time.

4.0 Arriving at the Car Park

We will email you all of the documentation that you need to access the car park.

Park & Ride/Shuttle Services and On-site Parking

Please ensure that you take:

  • Directions to the car park
  • Telephone number of the car park
  • The Booking Reference and/or Booking Confirmation Voucher
  • The credit or debit card that you paid for the booking with (some car parks use the credit card to automate entry and exit).

Meet & Greet/ Chauffeur Services

Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10). This is payable to the driver immediately. Please check the product surcharges.

Please ensure that you take:

  • Directions to the airport
  • The Chauffeur's contact number
  • Details of arrival procedure as stated on your booking voucher

Entry/Exit Procedures

If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Ancilliready will not be able to obtain a refund on your behalf.

It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Ancilliready.

Possessions and Keys

Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.

You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.

5.0 Collecting Your Car

All car parks will accept liability for proven acts of negligence. For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park.

6.0 Parking Complaints Procedure

In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Ancilliready within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Ancilliready, Unit 9c, Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email:  support@ancilliready.com

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.

7.0 Late Return Cover

If you arrive back to your car later than originally booked you may be charged an overstay fee by the car park. These fees are payable directly to the car park at the time of collecting your car and are usually expected in cash. Car parks will not allow your car to leave until any overstay charges are paid.

Overstay fees vary by car park but are typically in the region of £10-30 per day. Please read additional information for your chosen product for exact rates.

Late Return Cover protects you from these car park charges in the event you arrive back to your car late because of a flight delay or cancellation. In this event, charges for up to 24 hours overstay will be refunded to you after we have assessed and approved your claim.

In order to successfully claim for late return you must provide evidence, which must include:
1) Flight confirmation, boarding pass(es) or other proof of flight that includes your name and flight number
2) Proof of payment for overstay charges (eg a receipt)

Valid reasons to claim for overstay charges include:
- Flight delays
- Cancelled flights
- Holds ups caused by the airport
- Other circumstances outside of your control that are linked to the service providers of your journey

Cover does not include:
- Force Majeure, actual or threatened, where our or the car parks obligations are affected or where delays as a result could not be foreseen or avoided. Examples include war, terrorist activity, disaster, extreme weather, fire, industrial action and other events outside of our or the UK Foreign Offices control.
- Delays due to illness, personal emergency, bereavement or other personal eventuality resulting in a change of personal circumstance.

To claim your refund you must contact us within 7 days of your return home and supply all required evidence to support@ancilliready.com

AIRPORT LOUNGES

1.0 Before You Make a Lounge Booking

We endeavour to provide you with as much relevant and accurate information as possible about each lounge. However, lounges may change their products without notice to us. We cannot accept any refund claims based on a lack of, or incorrect, information that is presented in the product details on the Ancilliready website.

Your lounge contract will be with the individual lounge and will be subject to their Terms & Conditions. (Full details of each lounge’s Terms & Conditions are available from the individual lounge’s website).

2.0 Making Your Parking Booking

Ancilliready has developed this website to make a lounge booking a very simple process. If you encounter any problems, please email  support@ancilliready.com

Prices

Ancilliready offers amazing deals for lounges. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee of £1.99 to be paid at the time of booking
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your lounge booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each lounge, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Ancilliready and not the lounge directly. Each lounge may also have their own cancellation policy so you must check their Terms & Conditions.

To cancel a booking please send an e-mail to  support@ancilliready.com quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £10.00 administration charge (unless you have cancellation cover and cancel before 72 hours of your arrival time).

Refunds:

Refund Notice Periods:

In order to claim a refund all lounges require a MINIMUM cancellation period of 72 hours prior to your arrival time.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked lounge and adequate notice is not given you will regretfully not receive a refund.

Lounge Booking Amendments
Any amendments made to a lounge booking with more than 48 hours notice will incur an amendment charge of £5.00. To amend your booking please use the contact us form or email us at support@ancilliready.com quoting your booking reference number. If you amend after this time you will be subject to our usual terms & conditions above and the terms & conditions of the lounge.

Lounge Cancellation Cover
If you take out our optional Cancellation Cover you will be exempt from the £10 cancellation fee or £5 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your lounge arrival time. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the lounge.

4.0 Lounge Complaints Procedure

In the unlikely event that you encounter a problem at your lounge you must inform the provider before you leave. Complaints will be more difficult to manage once you leave. Service providers will generally try to resolve any issues before you leave the lounge.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Ancilliready within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Ancilliready, Unit 9c, Darwin Court, Hawking Place, Blackpool, Lancashire, FY2 0JN, or Email:  support@ancilliready.com

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint.


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